Delivery Information & Returns
For delivery information and returns, we hope the following paragraphs explain how we go about and how you can return anything to us.
Products ordered from us can be delivered to addresses within the UK & Ireland. We DO NOT deliver to any other countries at this moment in time.
Products will be delivered via our third-party courier.
We aim to deliver your purchase within 48 hours but may take 2-5 working days, depending on your location and our stock availability. Circumstances impacting delivery that are out of our control (including public holidays and force major scenarios) may increase delivery times.
You will not hold us responsible for any delays out of our control.
Cost of Delivery
Although the vast majority of the UK will have FREE Delivery unfortunately some locations in the UK will have different rates. When you view your items in your basket you will be able to enter your postcode to determine the cost of delivery.
Delivery to the Republic of Ireland has set rates so in your basket select Ireland from the drop down list and your delivery rate will be added to the basket
Please see below for a guide on delivery rates in the UK and Ireland
UK Zone A
All postcodes in England, Wales, & Southern Scotland
UK Zone B
AB 30 to 38 – Aberdeen/Highlands, AB 44 to 56 – Aberdeen/Highlands, FK 17 to 21 – Northern Highlands, G 83 – Glasgow, GY – Guernsey, HS – Northern Highlands/Oban, IM – Isle of Man, IV – Northern Highlands, JE – Jersey, KA 27 to 28 – Arran/Oban, KW – Highlands/Orkney/Shetlands, PA 20 to 99 – Oban, PH 17 to 99 – Northern, Highlands/Oban, TR 21 to 25 – Isles of Scilly, ZE – Orkney/Shetland
Up to 30kg – £6.99 – Each additional 30kg Box £5.99
Northern Ireland & Republic of Ireland Zone C
Up to 30 kg £4.99 – Each additional 30kg Box £3.99
You must report missing or undelivered deliveries by emailing us at firstname.lastname@example.org.
Damaged or Wrong Deliveries
If any item(s) of your order are damaged or not the item ordered, customers are to inform Passion Pet Foods within 24hrs by e-mail email@example.com and the packaging must be retained until further notice. If a customer accepts a damaged parcel knowingly the damage must be specified on the courier driver’s signature terminal. Please e-mail us at firstname.lastname@example.org to contact us should you have a problem with your order.
Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible. We may request that you return the item back to us by post or courier, the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office/courier and we will reimburse you for this charge. Full return details will be given by e-mail.